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The CMDB (Configuration Management Database) is a core component of ServiceNow that serves as a centralized repository for storing information about an organization's IT infrastructure. It holds data on configuration items (CIs) such as hardware, software, applications, and their relationships. This data is crucial for effective IT service management, including change management, incident resolution, and asset tracking. CSDM (Common Service Data Model) is a framework within ServiceNow that standardizes the organization and structure of data related to IT services and assets. It defines common data structures, relationships, and processes, ensuring consistency across different IT functions. CSDM facilitates better decision-making, governance, and alignment with business objectives by providing a unified view of service-related data.